FAQ


Frequently Asked Questions


How many cookies can I order? 
A minimum of one dozen cookies is required when placing an order. The maximum order is  125 cookies. A deposit is required for large orders.

When should I place an order?
 2 weeks (14 days) notice is appreciated when placing an order, however this does not guarantee availability on my cookie schedule. I take a limited amount of cookie orders per week so please order early to avoid disappointment.

Do you ship cookies?
No, shipping is no longer offered. 
Cookie orders are available for local pick up in the Fredericksburg, Virginia area.

What ingredients do you use in your cookies?
Nanny's Sugar cookies are made fresh to order and contain no preservatives. The sugar cookies contain all purpose flour, sugar, butter, eggs, vanilla extract and baking powder. Each cookie is hand decorated with royal icing (confectioners sugar, meringue powder).

Do the cookies contain nuts?
Nanny's Sugar Cookies do not contain nuts. However nuts are used in my cookie kitchen.
Please do not consume Nanny's Sugar Cookies if you have a nut allergy.

How long do the cookies last?
Nanny's Sugar Cookies are best when consumed within 2 weeks of receiving the cookies. However, the cookies will last up to 3-4 weeks if stored properly.

Do you offer discounts on large orders?
No.  It is a timely and labor intensive process creating the made to order, hand decorated sugar cookies. It is not easier nor are there any short cuts when making a larger quantity of cookies.

Do you offer Wholesale Pricing?
No. I take pride in offering my best price to ALL of my customers.

Can the cookies be personalized?
Yes.  Personalization adds $0.25 or more depending on the length, to the price of the cookie. Keep in mind some cookie shapes and designs can accommodate more words than others. Special fonts that require special techniques and/or equipment such as the KopyKake projector will add an addition $0.50 cents - $1.00 per cookie.

What if you do not have a cookie cutter for the design I want?
If I do not have a cookie cutter available, I may be able to create a template and hand-cut each individual cookie. This technique is a timely process, therefore there is an addition charge for hand-cut cookies starting at $0.50 cents per cookie.